Let’s get you moving.
Help with your Spoolt account, mobile app and video workflow.
Common questions
I can’t sign in
Use the same email address and sign-in method you used to create your account. For an email and password account, choose Forgot password on the sign-in screen, then follow the reset email. Check your spam folder too. If you no longer have access to that email or still cannot sign in, contact support.
Reset your passwordHow do I delete my account?
In the mobile app, open Profile and scroll to Delete account. Enter your password and confirm. On the web, open Settings and use Delete account. Deletion removes your account and associated content and cannot be undone. If you cannot complete these steps, email support from your account email address to request help with deletion.
Open account settingsMy draft did not generate
Check your connection, selected brand and available AI credits. Read the error shown in the app and check your library before trying again, so you do not create duplicate drafts. If it still fails, send support the error and approximate time of the attempt.
My video is processing or failed
Video creation can take time. Check the draft in your library for its current status and any error message. If it failed, review the message and your available credits before trying again. If it remains in progress or repeatedly fails, contact support with the draft title and approximate start time.
I can’t schedule or publish a video
Make sure your video has finished rendering and your TikTok account is connected to the selected brand. Choose a future date and complete the publishing options shown. Check the calendar for the post’s status before scheduling it again. If a post failed, include its error message and scheduled time when contacting support.